In 2003, I published a draft chapter of what I hoped would eventually become a book called The Keyhole Problem. "Keyholes" are technically unjustified restrictions on what you can say or express (you can read more about them here), and one of the examples I included in the chapter was a shot of a full-screened web page showing driving directions to the Hynes Convention Center in Boston:
I complained about how the designers of this page, presumably in an attempt to ensure it would look good on hand-held devices, actually ensured that it would look good only on hand-held devices.
But that was 12 years ago. Surely things have improved, especially at companies with keen design sensibilities. Or perhaps not. I recently used Apple's chat support, and this is what I saw on my screen:
Sigh.
On the plus side, the page for the Hynes Convention Center has improved:
Scott
I complained about how the designers of this page, presumably in an attempt to ensure it would look good on hand-held devices, actually ensured that it would look good only on hand-held devices.
But that was 12 years ago. Surely things have improved, especially at companies with keen design sensibilities. Or perhaps not. I recently used Apple's chat support, and this is what I saw on my screen:
Sigh.
On the plus side, the page for the Hynes Convention Center has improved:
Scott